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Questions and answers

Installation

Let’s get started

It is easy to install the ConnectMy.car device. You can simply plug your device into your car and register here (link to http://go.connectmy.car).

Step 1: Install device

Install the ConnectMy.car device in your car diagnostics port (OBD-II). In most cases this port is located below the steering wheel or below a plate in the mid console. It is advised to put your car in ignition for some minutes to allow the device to initiate.

Step 2: Register

At anytime, you can register using either your laptop, tablet or smartphone. It is advised, but not mandatory to be in the car to perform the registration. You can do the registration before or after installing the ConnectMy.car device.

Step 3: Problems?

In the case of issues, please contact our support team. Make sure you always provide the following information:

  • Your chassis number (VIN) or car brand
  • The device IMEI number
  • The e-mail used for registration.

Package

  • Can I order ConnectMy.car without car assistance?

    No, ConnectMy.car is a fully integrated solution that cannot be split.

    • a) However, Touring customers can replace their current contract with a ConnectMy.car contract.
    • b) If you 're covered by another car insurance provider, Touring assistance services remain included in the package and cannot be replaced by another assistance provider.

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  • I am already a Touring customer. Can I replace my current contract with ConnectMy.car?

    Yes, It is easy to transfer your current Touring contract into a ConnectMy.car contract. Please contact our customer service for more information.

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  • Can I order ConnectMy.car without the 4G data pack?

    No, ConnectMy.car is a fully integrated solution that cannot be split.

    • a) Proximus customers can add the ConnectMy.car data pack to their account, but no extra discounts apply.
    • b) For all non-Proximus customers: the only data provider supported by ConnectMy.car is Proximus.

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  • Who can order the solution?

    The solution is available for fleets as from 25 vehicles

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Functionalities

  • Can I put another SIM card in the ConnectMy.Car device?

    No, the SIM card in the ConnectMy.car device cannot be replaced and is locked to the device. The ConnectMy.car device will not accept other SIM cards. Changing SIM cards will result in a breach of warranty.

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  • Can I make a Bluetooth connection with the device?

    No, but you do not need a Bluetooth connection to configure ConnectMy.car. Simply go to http://go.connectmy.car.

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  • Why use the ConnectMy.car device instead of an on-board SIM?

    On-board SIMs do not have data access to car parameters. As such, they cannot be used for many of the services we enable. Cars with on-board SIMs, or available SIM slots, will also have the OBD port needed for ConnectMy.car. In most cases this port is located below the steering wheel or below a plate in the mid console.

    If you are looking for a connectivity solution for your on-board system, Proximus can provide you many data options.

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Privacy & Safety

  • Will my employer be able to see my location and other information, when I use ConnectMy.car?

    You will have full control over your own data at any time. When your employer or another party wants to access your information this will not be allowed without your consent. Apps that require data sharing are obliged to ask for your approval before doing so.

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  • Can the ConnectMy.car device damage my car or take over control of my vehicle?

    No, the device is designed in such a way that it can only read car data. It is not possible to change or update anything in your car through the use of ConnectMy.car.
    Furthermore, each device is secured with an individual security key. This measure protects all communication between the device and the server. It is also impossible to configure the device locally.

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  • Can anyone hack my car with ConnectMy.car?

    ConnectMy.car does not support any form of car manipulation through its own firmware, hardware and software. It is therefore impossible to use ConnectMy.car for illegal access or control of your car.

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Connection